其它事項(xiàng)
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我司在辦理貴司貨物的出運(yùn)手續(xù)時(shí)，一旦發(fā)現(xiàn)貨物出現(xiàn)任何問題，我司會(huì)首先采取積極有效的補(bǔ)救措施，并立即通過Email和電話通報(bào)到貴司業(yè)務(wù)責(zé)任人；同時(shí)我司會(huì)對(duì)問題貨物進(jìn)行全面清晰詳細(xì)地拍照，然后迅速通過Email和傳真發(fā)送到貴司業(yè)務(wù)責(zé)任人，以便貴司根據(jù)問題貨物的情況來決定如何處理。在得到貴司業(yè)務(wù)責(zé)任人的處理意見后，我司馬上依照實(shí)施。絕對(duì)不擅自把帶有問題的貨物派送到貴司指定的收貨人。
從貴司倉庫提貨開始，直至把貨物派送到貴司指定的收貨人且辦理完簽收為止，我司會(huì)對(duì)貨物的全程儲(chǔ)運(yùn)狀態(tài)隨時(shí)進(jìn)行跟蹤，并主動(dòng)定期向貴司業(yè)務(wù)責(zé)任人通報(bào)貨物最新狀態(tài)的信息。
為了保證能夠與貴司順暢地溝通，當(dāng)Email系統(tǒng)出現(xiàn)故障時(shí)，我司會(huì)積極主動(dòng)地通過電話、傳真、手機(jī)等方式迅速與貴司開展業(yè)務(wù)，不會(huì)因其而導(dǎo)致業(yè)務(wù)延遲。
質(zhì)量事故的定義與處理
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由于我司的工作失誤而未達(dá)到上述貴司的業(yè)務(wù)基本要求與考核標(biāo)準(zhǔn)，將視為我司的服務(wù)質(zhì)量事故。
當(dāng)我司發(fā)生服務(wù)質(zhì)量事故時(shí)，我司會(huì)立即采取一切積極有效的辦法，以最大化地彌補(bǔ)給貴司帶來的各種損失與不良后果。
我司會(huì)對(duì)其服務(wù)質(zhì)量事故通過Email和傳真通報(bào)到貴司業(yè)務(wù)責(zé)任人有關(guān)詳細(xì)的事故報(bào)告，該報(bào)告內(nèi)容包括事故經(jīng)過、補(bǔ)救措施、原因分析、改進(jìn)方案、預(yù)防計(jì)劃等內(nèi)容。
月度業(yè)務(wù)周期與提交費(fèi)用帳單
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正常的月度業(yè)務(wù)周期是自每月的月初至月底。
我司會(huì)在業(yè)務(wù)周期后的5個(gè)工作日內(nèi)把費(fèi)用帳單通過Email和電話報(bào)送到貴司業(yè)務(wù)責(zé)任人，費(fèi)用帳單的內(nèi)容保證清晰、完整，正確，以便貴司履行合同約定的付款時(shí)間。
我司會(huì)在業(yè)務(wù)周期后的5個(gè)工作日內(nèi)將《月度業(yè)績(jī)報(bào)告》通過Email和電話通報(bào)到貴司業(yè)務(wù)責(zé)任人。
我司會(huì)在業(yè)務(wù)周期后的10個(gè)工作日內(nèi)將全部已經(jīng)由貴司指定收貨人簽收的托運(yùn)單、“送貨清單”、“裝箱單”等單據(jù)正本交送到貴司業(yè)務(wù)責(zé)任人。我司會(huì)按照費(fèi)用帳單的先后順序?qū)炇諉芜M(jìn)行對(duì)應(yīng)地碼放，絕不出現(xiàn)混亂與缺失等問題。
我司會(huì)將其服務(wù)質(zhì)量事故記錄在貴司要求的《月度業(yè)績(jī)報(bào)告》中，與費(fèi)用帳單一起按照貴司要求的時(shí)間報(bào)送到貴司業(yè)務(wù)責(zé)任人，作為我司向貴司申請(qǐng)結(jié)算費(fèi)用的必要單據(jù)之一。
在與結(jié)算時(shí)，出具可抵扣的“全國(guó)聯(lián)運(yùn)發(fā)票”或“公路內(nèi)河發(fā)票”
當(dāng)貴司有重要且緊急的貨物待運(yùn)，我司在最大化地配合貴司且滿足貴司的要求
From the beginning of picking up the goods in your warehouse, until the goods are delivered to the consignee designated by your company and signed in, our company will track the whole storage and transportation status of the goods at any time, and take the initiative to inform the business person in charge of your company of the latest status of the goods on a regular basis.
In order to ensure smooth communication with your company, when the email system fails, our company will actively carry out business with your company quickly through telephone, fax, mobile phone and other means, without business delay.
When there is a service quality accident in our company, we will immediately take all positive and effective measures to make up for all kinds of losses and adverse consequences to your company.
Our company will report the service quality accident to the responsible person of your company through email and fax. The report includes the accident process, remedial measures, cause analysis, improvement plan, prevention plan, etc.
Our company will submit the expense bill to the business responsible person of your company by email and telephone within 5 working days after the business cycle. The contents of the expense bill shall be clear, complete and correct, so that your company can fulfill the payment time agreed in the contract.
Our company will report the monthly performance report to the person in charge of your company by email and telephone within 5 working days after the business cycle.
Within 10 working days after the business cycle, our company will deliver all the original documents, such as consignment note, delivery list, packing list, etc., which have been signed and received by the designated consignee of your company to the person in charge of your company's business. Our company will stack the receipt in accordance with the order of the expense bill, so as to avoid confusion and lack.
Our company will record the service quality accident in the monthly performance report required by your company, and submit it to the business person in charge of your company together with the expense bill at the time required by your company, as one of the necessary documents for our company to apply to your company for settlement of expenses.
At the time of settlement, the deductible "national combined transport invoice" or "highway inland river invoice" shall be issued
When you have important and urgent goods to be shipped, we will cooperate with you to the maximum extent and meet your requirements
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